Policies

Deposits and Payments

Full payment is required to hold a spot for you on one of our trips.  We accept Visa/MasterCard. We do not accept checks or money orders.

Private Group Registration

If you plan to schedule a private group trip, the Group Leader will be responsible for all deposits and payments for the entire group. Each individual must still complete our Registration Form. Also, we require all underage participants (under 16 years) to join us in a private setting.

Cancellations and Refunds

Timberline Mountain Guides, Inc. reserves the right to cancel a trip due to lack of sign ups, or other factors beyond our control. In this case, you will have the option of receiving a refund or rescheduling for a later date. Timberline Mountain Guides, Inc is not responsible for additional expenses incurred including non-refundable airline tickets, equipment, lodging and other travel related expenses.

  • For Ski Tours, if you cancel less than 30 days, but more than 7 days, before your trip, a credit will be issued but no refund is available. Credits are valid until the end of the following year. No date changes or cancellations can be made within 7 days of the start of the trip, and no credit or refund will be available. Date changes will be charged a $35 per person administrative fee. Date changes must be submitted in writing.
  • For all Avalanche Courses, no changes, credits or cancellations will be allowed unless we can find another person to take your spot. A cancellation or credit will have a $35 administration fee per person.
  • For international trips no credit or refund will be available. Full payment is due at sign up.
  • All credits are valid until the last day of the following year. Rescheduled programs must occur within the valid credit period.

Due to the above policies, we recommend that you purchase travel insurance from a travel agent.

Weather Policy

Once a trip begins, if the activities are cut short due to weather, there is no refund available.

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